Frequently Asked Questions

Yes. Most HERPERGAMY pieces are made to order.

That means production begins shortly after you place your order. Because of this, cancellations or changes may not be possible once your order is confirmed.

Please review your order carefully before checkout.

Production typically takes a few business days, followed by standard shipping time. Delivery timelines are estimates, not guarantees. Delays caused by carriers, customs, or peak seasons are outside our control. You’ll receive tracking once your order ships.

Because our products are made to order, we do not accept returns or exchanges for change of mind.

If your item arrives damaged or defective, contact us at
support@herpergamy.com within 7 days of delivery with photos, and we’ll make it right.

Full details are outlined in our Refund Policy.

If you notice an error, email support@herpergamy.com immediately.

If production has already started or the order has shipped, we may not be able to make changes.

Accuracy at checkout matters.

We aim for accuracy in all product images. However, colors and appearance may vary slightly depending on your screen and device settings.

Each piece is produced individually, so minor variations can occu

We ship to select international locations.

Shipping fees, customs duties, and import taxes (if applicable) are the responsibility of the customer.

Delivery times vary by country.

For support inquiries, email:
support@herpergamy.com

Please allow 1–2 business days for a response.

No. Products are for personal use only.

Commercial resale, reproduction, or redistribution is not permitted.